1. Who we are

These Terms and Conditions ("Terms") are an agreement between you, whether on your own behalf or on behalf of a business ("you" or "Client"), and Empact Group Sdn Bhd, SSM Registration No. 202301006713 (1500634-D), of PS1-10, PS2-26 & PS2-27, Lumi Tropicana, Tropicana Golf & Country Resort, 47800 Petaling Jaya, Selangor, Malaysia ("Empact", "we", "us" or "our").

They apply to your use of myempactgroup.com (the "Site") and to any package or service you buy from us (the "Services"). By completing a purchase or ticking the agreement box at checkout, you confirm that you have read and accept these Terms, our Privacy Policy and our Refund Policy.

If you have signed a separate written service agreement with us, that agreement takes priority over these Terms where the two differ.

2. Our services

Empact is a performance marketing agency. Our Services include Meta Ads strategy and management, ad creative production, landing page and funnel builds, email and WhatsApp follow-up sequences, tracking setup, performance reporting and marketing audits. The scope of each package is described on our packages page as at the date of your purchase.

You must be at least 18 years old and have authority to bind your business to buy the Services.

3. Prices and payment

All prices are in Malaysian Ringgit (MYR) unless stated otherwise at checkout.
One-time packages are paid in full at checkout. Monthly retainers are paid in advance at the start of each service month.
Custom engagements, including the Performance Partnership, are priced and invoiced under a separate written agreement. Invoices are payable within 15 days of the invoice date unless that agreement states otherwise.
Online payments are processed by our payment partner Xendit. Your card or bank details are collected by Xendit and are never stored by us.
If a recurring payment fails, we may pause work until payment is received.

4. Ad spend

Advertising budgets are paid by you directly to Meta or the relevant ad platform using your own payment method. Ad spend is not part of our fees, is not collected by us and is not refundable by us. You are responsible for keeping your ad account in good standing and funded.

5. Your responsibilities

Give us timely access to your ad accounts, pages, pixels, website or funnel tools, and any brand materials we need.
Review and approve ad copy, creatives and pages within a reasonable time. Delays in approvals may delay delivery.
Make sure your products, offers and claims are lawful, accurate and comply with Meta's advertising policies and any rules that apply to your industry.
Handle your own customer fulfilment, sales and customer service, unless agreed otherwise in writing.

6. No guaranteed results

Advertising results depend on many factors outside our control, including your offer, pricing, market conditions, ad platform changes and how your team follows up on leads. Any figures, case studies or targets we share are examples, not promises. We do not guarantee any specific number of leads, sales, return on ad spend or revenue.

7. Intellectual property

Once paid for, you own the final ad creatives and copy produced specifically for you. Empact keeps ownership of our funnel systems, templates, frameworks, automations, software (including Empact OS) and know-how. Where your funnel is built on these systems, you receive a licence to use them for as long as your engagement with us is active.

You confirm that any materials you give us (logos, images, testimonials, product information) are yours to use, and you allow us to use them to deliver the Services. With your permission, we may mention your business as a client and share results in our marketing.

8. Confidentiality

Both parties will keep confidential any non-public business information received from the other, and use it only to perform or receive the Services. This does not apply to information that is already public or that must be disclosed by law.

9. Cancellation and termination

Monthly retainers continue month to month until cancelled. Either party may cancel by giving 30 days written notice to the other. Fees for the notice period remain payable.
We may suspend or end the Services immediately if you fail to pay, breach these Terms, or ask us to run advertising that is unlawful or breaches platform policies.
When the Services end, we will hand over access to your ad accounts and assets you own. Licences to our systems end at the same time.

Refunds are handled under our Refund Policy.

10. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of profit, revenue, data or business opportunity, or for actions taken by Meta or other ad platforms (such as ad rejections, account restrictions or policy changes). Our total liability for any claim relating to the Services is limited to the fees you paid us in the 3 months before the claim arose.

11. Indemnity

You agree to cover any loss, claim or cost we incur because of your products or services, claims made in your advertising that you supplied or approved, materials you provided, or your breach of these Terms or of any law.

12. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your purchase applies to that purchase. For ongoing retainers, we will give at least 14 days notice by email of any material change.

13. Governing law

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute. Where a separate written agreement with a Singapore client states otherwise, that agreement applies.

14. Contact us

Empact Group Sdn Bhd (202301006713)
PS1-10, PS2-26 & PS2-27, Lumi Tropicana, Tropicana Golf & Country Resort, 47800 Petaling Jaya, Selangor, Malaysia
Tel: +603 7612 5837 · WhatsApp: +6011 6492 8648
Email: [email protected]